Pathway Technologies, Inc. is a sole source solutions provider. We are not just technology resellers; we design and implement solutions. Our goal is to create a relationship with you, identify your unique business need, and design the most efficient and cost-effective path to fulfilling your need.
Security System Design, Engineering, and Implementation
Our expertise is the design, engineering, and implementation of the latest technology and practices. A typical engagement with you will include the following services.
- An assessment of your current system and processes
- Development of a system design and engineering plan with concepts that address your needs and budget
- Development of an implementation plan that includes project management, installation, commissioning, training, and support
- Preventative maintenance and support services
The P.A.T.H.® Program
Pathway Technologies remains your dedicated technology partner long after your initial product installation. We will ensure that your technology product performs as designed, is well maintained, and that your team has readily available technology assistance to facilitate their success.
We offer all clients the P.A.T.H.® program: Prevent, Assess, Train, Help
Every Pathway Technologies Network, Electronic Security, or Healthcare Technology installation can be protected with the optional P.A.T.H.® program. We prevent technology breakdowns, continuously assess your workflow and environment to predict future trouble spots, train your team how to best utilize your technology and respond to issues, and provide help.
The P.A.T.H.® program includes:
• Software Support Agreement
• Documented preventative maintenance that includes system optimization recommendations
• Continuous customer training
• Toll free telephone support*
• Remote shared-screen computer diagnosis support *
• On-site technician as required*
*Response time is based on service level agreement